The Drive Behind the Industry
“Once you go through the little parking deck where the National Car Rental service place is, just be patient…” To occasional travelers, airport rental garages often feel chaotic and vaguely…
“Trust your gut when buying a car.” It’s the stuff of nightmares for most drivers: You press on the brake and nothing happens. Now imagine you’re an inexperienced driver, with…
“I never felt so disrespected and lied to.” A Ford Bronco owner says she noticed something wasn’t quite right with her vehicle after getting an oil change and tire rotation.…
“The bank can’t lose out on money.” A New York City woman who just finished 36 monthly payments on a Jeep lease says the bank told her she could still…
“This is a taxi now.” Rideshare drivers deal with a lot. Drunk passengers, people throwing up in their cars, people getting back from the beach and making their car wet…
“Never gave him a diagnosis sheet.” A man took his GMC to a dealership and says he was quoted $15,000 for a new engine and a transmission. When he took…
“I’m back at Jiffy Lube.” A mom of twin toddlers says she paid $325 for a refrigerant recharge at Jiffy Lube after her car’s air conditioning stopped working, only to…
‘Technology feels like a double-edged sword…’ A Honda dealership posted a video of a phone call between its reception desk and a customer who says her brand-new Pilot is, in…
‘Don’t ask how I know.’ You can finance a car. You can finance a house. You can finance a couch. But a down payment? That’s the part you’re supposed to…