Genie's new digital experience offers a set of connected tools and systems built around the real-world needs of equipment owners to simplify and streamline equipment ownership.
Genie 360 tools encompass the end-to-end customer experience, from pre-delivery through ownership, service, and support. That includes telematics and fleet management tools, and learning, support, documentation, and warranty systems. By thinking holistically about the digital customer experience, Genie 360 simplifies equipment ownership, making it easier to keep machines available, respond quickly when issues arise, and reduce administrative friction that slows service teams down.
Genie 360 supports rental operations and enables technicians, fleet managers, and operators in the field through digital tools that include:
In addition to the features and systems above, Genie continues to add to and enhance existing digital tools under the Genie 360 umbrella, including:
Together, these tools reflect Genie's commitment and broader strategy of connecting machines, information, and support into a cohesive digital ecosystem that helps equipment users and owners solve problems faster, streamline maintenance workflows, and maximize equipment uptime.
"Equipment owners don't need more disconnected tools. They need clarity," said Nicole George, Genie vice president of Strategy and Brand Experience. "Genie 360 delivers practical visibility and faster support that makes equipment ownership easier across the entire product lifecycle. The result is less downtime."
"By thinking holistically about these tools as a connected ecosystem, we're able to deliver a better, more streamlined customer experience, reducing complexity that makes it more time consuming and costly to service, manage and maintain equipment," said Matt Skipworth, Genie vice president of Global Services and Digital Solutions "By reducing friction for our customers, we deliver a superior customer experience and add greater value."
6464 185th Ave. NE
Redmond, WA
US, 98052
Website:
genielift.com