The Drive Behind the Industry
“No. Customers can’t supply their own parts.” An auto repair shop drew a storm of criticism after its owner explained why his mechanics refuse to install parts that customers bring…
‘God forbid…’ Anyone who suffers a minor auto accident already has a pretty long and challenging list of worries: body damage, airbag replacement, and very likely some minor aches and…
‘I talked to this man, Mike.’ There’s nothing worse for a car shopper than burning a full day on the road and arriving to find the deal has changed. That…
“I tried buying my Lincoln from you.” Negotiating is one of the most dreaded aspects of buying a car. A car buyer in New Hampshire recently tried a novel technique…
“The line is basically out the door.” A woman took her car to Discount Tire for a full set of tires, handed over her keys, settled in with her coffee…
“When a car is so messed up…” There’s a point in every repair shop when curiosity overshadows the work itself. It usually starts with one mechanic calling out to another.…
“The average mechanic’s greatest nemesis.” Every project has the point of no return—that part that’s dreaded, and utterly necessary. Like brakes. Unlike power windows or heated seats, or even a…
“If you have one of these jobs, the likelihood of you getting a car loan is probably pretty low…” A car salesman reveals the three income streams that—combined with bad…
“If you have one of these jobs, the likelihood of you getting a car loan is probably pretty low…” A car salesman reveals the three income streams that—combined with bad…
“If you have one of these jobs, the likelihood of you getting a car loan is probably pretty low…” A car salesman reveals the three income streams that—combined with bad…