The Drive Behind the Industry
“Does Jiffy Lube even train their employees?” A mechanic says a customer’s oil leak turned out to be much worse than expected after he discovered a missing gasket on a…
“Trust your gut when buying a car.” It’s the stuff of nightmares for most drivers: You press on the brake and nothing happens. Now imagine you’re an inexperienced driver, with…
“I never felt so disrespected and lied to.” A Ford Bronco owner says she noticed something wasn’t quite right with her vehicle after getting an oil change and tire rotation.…
“The bank can’t lose out on money.” A New York City woman who just finished 36 monthly payments on a Jeep lease says the bank told her she could still…
“This is a taxi now.” Rideshare drivers deal with a lot. Drunk passengers, people throwing up in their cars, people getting back from the beach and making their car wet…
“Never gave him a diagnosis sheet.” A man took his GMC to a dealership and says he was quoted $15,000 for a new engine and a transmission. When he took…
“I’m back at Jiffy Lube.” A mom of twin toddlers says she paid $325 for a refrigerant recharge at Jiffy Lube after her car’s air conditioning stopped working, only to…
‘Don’t ask how I know.’ You can finance a car. You can finance a house. You can finance a couch. But a down payment? That’s the part you’re supposed to…
“Happened to my dealership.” A car buyer is issuing a warning after someone tried to steal his vehicle—before it had even been shipped to him. It turns out this kind…
‘Every time.’ Few sounds in modern car ownership inspire more irrational fear than the BMW warning chime. The momentary panic and unexpected dread at startup create a stark contrast to…