“I will never buy another car from Genesis.”
A woman says buying a certified pre-owned luxury SUV should have given her peace of mind. Instead, she says her Genesis GV70 became a string of repair visits, repeat problems, and one $4,000 bill.
TikTok user @thenursethatcooks, who describes herself as a “mama, wifey, and psych nurse,” says she’ll never buy another Genesis GV70—and is encouraging other shoppers to think twice, too.
She says she bought a certified pre-owned 2023 GV70 last year with about 19,000 miles, choosing a Genesis dealer so that she could get the “bells and whistles” as well as the warranty coverage that came with it.
But within about three months, she says she noticed a problem with the air conditioning. The dealership supposedly fixed it, but the same issue returned about three months later, with the driver’s side vents blowing hot air, she says.
@thenursethatcooks says she didn’t understand what was causing the problem but brought the GV70 back to Genesis. She says the repair was completed at no cost because it was covered under warranty.
Then came a more dramatic problem.
@thenursethatcooks says her husband was driving the SUV when he noticed it was “pulling.” After stopping the vehicle, she says he discovered fluid underneath it.
She says her husband determined fluid was leaking from the radiator and bought more to refill it. But as he poured in the new fluid, she says it was just leaking out.
The GV70 went back to the dealership, where @thenursethatcooks says technicians performed a pressure test. According to her, the dealership concluded that something had “punctured” the radiator and told her the damage wasn’t covered under warranty, leaving her responsible for a roughly $4,000 repair.
She says she ultimately went through her insurance to cover the repair and initially thought the ordeal was over. It wasn’t.
In several follow-up videos, @thenursethatcooks has continued documenting other problems she says she has experienced with the GV70 and explaining why she no longer recommends buying one.
Her initial clip has more than 18,000 views.
In a comment to Motor1, @thenursethatcooks shared, “I just got my car back this week and the issue has not been fixed. They told me since they cannot duplicate the problem that the car basically has no problem. However I do have a case manager and my case was escalated. They’re trying to see if I can qualify for a buyback or lemon law.”
According to its website, Genesis sells its certified pre-owned program to add peace of mind to a used-car purchase.
Genesis CPO vehicles come with a limited warranty that runs up to six years or 75,000 miles from the vehicle’s original in-service date, plus the remainder of a 10-year/100,000-mile powertrain warranty.
Genesis also says CPO gas vehicles must pass a 191-point inspection before they qualify.
However, that coverage has limits.
Genesis says its warranties cover defects in materials or workmanship but may exclude damage from accidents, off-road misuse, and outside impacts.
And Chase reports that some manufacturers’ CPO warranties include exclusions, which can vary. So if a dealer determines that a radiator was punctured by an external object rather than failing because of a manufacturing defect, the repair may fall outside warranty coverage.
That distinction seems like an important catch in @thenursethatcooks’ case. She says the dealership told her the radiator had been “punctured,” which is why she was responsible for the roughly $4,000 repair. Her account alone doesn’t establish what caused the puncture, but Genesis’ CPO warranty excludes repairs resulting from road hazards, accidents, misuse, abuse, negligence, and other outside damage.
That said, her recurring A/C complaints should be assessed separately. While it’s unclear whether this affected @thenursethatcooks’s car, the manufacturer, in July 2025, issued a “technical service bulletin” covering certain 2022-2023 GV70s for insufficient cabin cooling caused by leaks at the evaporator core. And in October 2024, Genesis issued a separate bulletin noting effects on heater performance for certain 2022-2023 GV70s equipped with the 3.5T-GDI engines.
This shows that Genesis has documented an evaporator-core leak issue affecting some GV70s from the same model years. The 2025 bulletin instructs dealers to inspect the A/C system for leaks and replace the evaporator core if necessary.
The comments quickly turned into a referendum on Genesis ownership, with some viewers sharing similar headaches and others pushing back on the idea that the brand itself was the problem.
One person said their experience with a brand-new GV70 ended with a lemon-law claim.
“I had a 0-mile Genesis GV70, and I had to lemon law it because it kept turning off randomly in the middle of the road,” they claimed.
@thenursethatcooks immediately wanted to know more.
“Omg. Did they ever tell you why it was shutting off?” she asked.
Another viewer wondered whether buying the SUV outright had been the wrong move.
“Are we buying these or leasing them?” they asked.
“I definitely should’ve leased!” @thenursethatcooks responded.
Cost came up, too. One Genesis owner said they still liked the car but had stopped relying on the dealership for maintenance.
“I love my Genesis but they kinda expensive $1,300 for brake pads. I stopped going to the dealer and started working on it myself,” the person wrote.
Others were less convinced that @thenursethatcooks’ experience said much about Genesis specifically.
“All makes have issues,” they said.
Another longtime Genesis owner offered a much more positive track record.
“2015 (had 9 years) Hyundai Genesis, no issues. 2022 (had 5 years) No issues. 2026 GV80, currently no issues. I love Genesis. Best warranty on deck. All cars have issues. It’s unfortunate that you did,” the person echoed.
@thenursethatcooks, however, said the GV70 in particular had come up repeatedly in complaints she had encountered.
“I really hear A LOT of complaints about the GV70 models,” she wrote.
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